Shipping & Delivery Policy
Last Updated: August 17, 2026
At Fruitalicious, we prepare and deliver fresh food, groceries, fruit, vegetables, and other food products. We aim to prepare every order carefully and deliver it promptly while maintaining the quality and freshness of our products.
1. Delivery Area
We offer FREE local delivery throughout Edinburgh and surrounding areas within approximately 50 km of Edinburgh.
Delivery availability is based on the postcode entered at checkout. Orders outside our local delivery area may not be eligible for delivery.
Our store is located at:
312 Morningside Rd
Edinburgh EH10 4QH
United Kingdom
2. Free Delivery
We offer FREE standard delivery within our local delivery area.
No standard delivery charge will be added to eligible local delivery orders.
3. Food Preparation Time
Orders are normally prepared within 0–1 business day after the order has been placed and payment has been confirmed.
Preparation time may vary depending on the products ordered, product availability, and order volume.
4. Delivery Time
Once your order has been prepared, delivery normally takes approximately 1–2 business days.
The estimated total time from placing an order to delivery is approximately 1–3 business days.
Delivery times are estimates and may vary due to traffic, weather, public holidays, order volume, courier availability, or other circumstances outside our reasonable control.
5. Fresh and Perishable Products
Many products sold by Fruitalicious are fresh or perishable.
We take reasonable care when preparing and packaging food for delivery. Customers should check their order promptly after delivery and store products according to applicable storage instructions.
Natural variations in the size, colour, shape, ripeness, and appearance of fresh produce are normal.
6. Product Availability
Fresh food availability may change regularly. If an ordered product becomes unavailable, we may contact you regarding a suitable replacement.
If a suitable replacement cannot be provided, the unavailable item may be removed from your order and the applicable amount refunded.
7. Delivery Information
Customers are responsible for providing accurate and complete delivery information, including their postcode and contact details.
Please ensure someone is available to receive the order when necessary, particularly for fresh, chilled, or perishable products.
8. Missing, Damaged, or Incorrect Items
Please check your order as soon as possible after delivery.
If an item is missing, damaged, spoiled, or incorrect, please contact us promptly with your order number and details of the issue.
Where appropriate, we may request photographs to help us assess the issue and provide a suitable resolution, such as a replacement or refund.
9. Delivery Delays
We make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occasionally occur due to:
Severe weather
Traffic or transportation disruptions
Public holidays
High order volumes
Incorrect delivery information
Other unforeseen circumstances
If your order is significantly delayed, please contact us for assistance.
10. Contact Us
Fruitalicious
312 Morningside Rd
Edinburgh EH10 4QH
United Kingdom
Phone: +44 131 629 2020
Email: support@fruitalicious.shop
Website: fruitalicious.shop
We aim to respond to customer enquiries within 24 hours.