Frequently Asked Questions
Welcome to Fruitalicious. Here are answers to some of the most common questions about our products, orders, delivery, payments, and returns.
1. What is Fruitalicious?
Fruitalicious is a local food and grocery shop based in Edinburgh, offering fresh fruit, vegetables, groceries, and speciality food products.
2. Where is Fruitalicious located?
Our store is located at:
312 Morningside Rd
Edinburgh EH10 4QH
United Kingdom
3. Do you offer online ordering?
Yes. You can browse our products and place orders through fruitalicious.shop.
4. Where do you deliver?
We currently offer delivery within the United Kingdom, subject to delivery availability for your address.
5. Is delivery free?
Yes. We offer FREE standard delivery on eligible orders.
6. How long does it take to prepare my order?
Food orders are normally prepared within 0–1 business day after your order has been placed and payment has been confirmed.
7. How long does delivery take?
Delivery normally takes 1–2 business days after your order has been prepared.
The estimated total time from ordering to delivery is approximately 1–3 business days.
8. Do you sell fresh and perishable food?
Yes. We offer fresh fruit, vegetables, groceries, and other food products. Some products may be perishable and should be stored appropriately after delivery.
9. Can fresh produce vary from the pictures?
Yes. Fresh produce naturally varies in size, colour, shape, ripeness, and appearance. These natural differences are normal and do not necessarily indicate a product defect.
10. What happens if an item is unavailable?
Fresh food availability can change regularly. If an ordered product becomes unavailable, we may contact you regarding a suitable replacement.
If a suitable replacement cannot be provided, the unavailable item may be removed from your order and the applicable amount refunded.
11. What payment methods do you accept?
We accept major credit and debit cards, including:
Visa
Mastercard
American Express
Discover
JCB
Diners Club
Additional payment methods may be available during checkout.
12. What currency do you use?
Our prices and transactions are generally displayed in British Pounds (GBP).
13. Can I return fresh food?
Because fresh and perishable food products are subject to food safety and hygiene considerations, we generally do not accept change-of-mind returns for fresh or perishable food.
If you receive a damaged, spoiled, incorrect, or missing item, please contact us promptly.
14. What if my order arrives damaged or spoiled?
Please contact us as soon as possible and provide your order number, details of the issue, and photographs where appropriate.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
15. What if an item is missing from my order?
Contact us promptly with your order number and details of the missing item. After reviewing the issue, we may provide a replacement or refund.
16. How do I contact Fruitalicious?
You can contact us through:
Phone: +44 131 629 2020
Email: support@fruitalicious.shop
We aim to respond to customer enquiries within 24 hours.
17. What are your opening hours?
Monday: Closed
Tuesday: 11:00 AM – 7:00 PM
Wednesday: 11:00 AM – 7:00 PM
Thursday: 11:00 AM – 7:00 PM
Friday: 11:00 AM – 7:00 PM
Saturday: 11:00 AM – 7:00 PM
Sunday: 11:00 AM – 7:00 PM
18. How can I find out more about an order?
Please contact our support team with your order number and the email address or phone number used when placing the order. We will be happy to assist you.