Terms of Service
These Terms of Service outline how Fruitalicious operates, your responsibilities as a customer, and our policies regarding purchases, shipping, and returns when you visit or make a purchase from our website: fruitalicious.shop
By accessing our website or placing an order, you agree to be bound by these Terms of Service.
1. Business Information
Fruitalicious is a local grocery and fresh produce retailer offering fresh fruit, vegetables, groceries, and speciality food products.
Business Name: Fruitalicious
Website: fruitalicious.shop
Customer Support: support@fruitalicious.shop
Phone: +44 131 629 2020
Country: United Kingdom
Store Location:
312 Morningside Rd
Edinburgh EH10 4QH
United Kingdom
2. Products and Ordering
When purchasing products from our store, the following conditions apply:
Availability: All products are subject to availability. We reserve the right to limit quantities, substitute unavailable products where applicable, discontinue products, or update product listings.
Product Accuracy: We make reasonable efforts to ensure that product names, images, descriptions, prices, weights, and other information are accurate. Product appearance may vary slightly from images shown on our website.
Fresh Produce: Fresh fruit, vegetables, and other perishable products may naturally vary in size, colour, shape, ripeness, and appearance.
Order Refusal: We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of stock shortages, pricing errors, payment issues, or suspected fraudulent activity.
3. Pricing and Payment
We accept the following payment methods:
Visa
Mastercard
American Express
Discover
JCB
Diners Club
Additional payment methods may be available during checkout.
Currency: Prices and transactions are displayed in British Pounds (GBP) unless otherwise stated at checkout.
Payment Security: Payments are processed through secure payment systems. Fruitalicious does not store your complete payment card details on our website.
Billing Information: You agree to provide accurate, complete, and current billing and delivery information when placing an order.
4. Shipping and Delivery
We process and deliver orders according to the following terms:
Shipping Area: We currently deliver within the United Kingdom, subject to delivery availability for the customer’s location.
Processing Time: Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Delivery Time: Estimated delivery is generally 3–10 business days after dispatch, depending on the delivery location and shipping service.
Shipping Costs: Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
Delivery Delays: Delivery times are estimates and may be affected by courier delays, weather, public holidays, or circumstances outside our reasonable control.
5. Returns and Refunds
Our Returns & Refund Policy applies to eligible purchases.
Customers should contact support@fruitalicious.shop before returning an item.
For fresh, perishable, or food products, returns may be subject to specific conditions due to their nature. If you receive an incorrect, damaged, or unsuitable product, please contact us promptly so that we can assess the issue and provide an appropriate resolution.
Approved refunds will generally be issued to the original payment method.
6. Product Quality and Freshness
We make reasonable efforts to provide fresh and good-quality products.
Because fresh produce is naturally variable, minor differences in size, colour, shape, ripeness, and appearance do not necessarily indicate a product defect.
Customers should follow any storage or handling instructions provided with products and take appropriate care when storing perishable food items.
7. Damaged or Incorrect Items
If your order arrives damaged, contains an incorrect item, or there is another issue with your order, please contact us as soon as reasonably possible.
Please provide:
Your order number.
A description of the issue.
Clear photographs where appropriate.
We will review the issue and may provide a replacement, refund, store credit, or another appropriate resolution depending on the circumstances.
8. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, designs, and other materials, is owned by or licensed to Fruitalicious unless otherwise stated.
Unauthorised copying, reproduction, distribution, or commercial use of our website content is prohibited.
9. Third-Party Services
We may use trusted third-party providers for services including payment processing, delivery, website hosting, analytics, and other business operations.
These providers may receive information necessary to provide their services and may operate under their own terms and privacy policies.
10. Limitation of Liability
To the extent permitted by applicable law, Fruitalicious will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, website interruptions, third-party service failures, or other unforeseen events.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable UK consumer law.
11. Governing Law
These Terms of Service are governed by the laws applicable in Scotland and the United Kingdom.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.
Updated terms will be published on this page with the revised date. Continued use of our website after an update constitutes acceptance of the revised terms to the extent permitted by law.
13. Contact Information
Shop Name: Fruitalicious
Phone: +44 131 629 2020
E-mail: support@fruitalicious.shop
Website: fruitalicious.shop
Store Location:
312 Morningside Rd
Edinburgh EH10 4QH
United Kingdom
Store Business Hours:
Monday: Closed
Tuesday: 11:00 AM – 7:00 PM
Wednesday: 11:00 AM – 7:00 PM
Thursday: 11:00 AM – 7:00 PM
Friday: 11:00 AM – 7:00 PM
Saturday: 11:00 AM – 7:00 PM
Sunday: 11:00 AM – 7:00 PM
Response Time: We aim to respond to customer enquiries within 24 hours.