Terms of Service

Last Updated: 12 October 2026

These Terms of Service govern your use of the Fruitalicious website and purchases made through https://fruitalicious.shop.

By using our website or placing an order, you agree to these terms, subject to any rights that cannot legally be excluded or limited.

1. Business Information

Business Name: Fruitalicious
Address: 312 Morningside Road, Edinburgh EH10 4QH, United Kingdom
Phone: +44 131 629 2020
Email: support@fruitalicious.shop
Website: https://fruitalicious.shop

2. Products

Fruitalicious sells fresh fruit and related products as listed on our website.

We aim to provide accurate product descriptions, photographs, prices, quantities, weights, origins, and other product information where applicable.

Natural produce can vary in colour, shape, size, and appearance. Such natural variation does not necessarily mean that a product is defective. However, products must still match their descriptions and meet applicable legal requirements.

3. Product Availability and Freshness

Fresh fruit is subject to seasonal availability and natural variation.

If an ordered product becomes unavailable, we will communicate the issue and explain the available options. We will not substitute a materially different product without appropriate customer agreement.

We aim to supply fresh produce suitable for its intended purpose and to handle orders appropriately.

4. Pricing and Currency

Prices and the applicable currency are displayed on the website or during checkout.

Any applicable taxes, delivery charges, or additional fees must be disclosed before an order is confirmed. The final amount payable should be clear before the customer completes checkout.

We aim to keep advertised prices consistent with the prices charged at checkout.

5. Orders and Acceptance

Submitting an order constitutes a request to purchase the selected products.

An automated order confirmation acknowledges receipt of an order but does not necessarily mean that the order has been accepted or dispatched.

If we cannot fulfil an order, we will contact the customer and arrange any refund due for amounts paid for the unfulfilled order.

6. Payment

The payment methods identified for our store are Visa, Mastercard, and PayPal, subject to availability at checkout.

Payment must be authorised before an order is processed where required by the selected payment method.

7. Shipping and Delivery

We offer free shipping on orders within our stated delivery coverage.

Our estimated delivery timeframe is 1–2 business days. Actual delivery depends on the delivery address, order processing, delivery arrangements, and other relevant circumstances.

Our Shipping Policy provides further information about delivery and the handling of fresh produce.

8. Returns, Refunds, and Product Quality

Because fresh fruit is perishable, customers should inspect their order promptly after delivery and contact us as soon as possible if products are spoiled, damaged, incorrect, or materially different from their descriptions.

Our Refund and Returns Policy explains how to report a problem and how we assess requests.

Nothing in these terms removes mandatory consumer rights.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Because fresh fruit is perishable, an order may already be prepared for fulfilment when a cancellation request is received. We will explain the available options in accordance with applicable law.

10. Acceptable Website Use

You must not use our website for unlawful purposes, submit fraudulent orders, interfere with website functionality, attempt unauthorised access, or misuse our services.

11. Intellectual Property

Website text, photographs, graphics, logos, and other content may be protected by intellectual property laws.

You may not reproduce or commercially use protected content without permission from the relevant rights holder, except where permitted by law.

12. Website Availability

We aim to maintain an accessible and functional website but cannot guarantee uninterrupted availability or error-free operation.

13. Consumer Rights and Liability

Nothing in these terms excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable UK consumer law.

Any limitation of liability applies only to the extent permitted by law.

14. Privacy

Personal information is handled in accordance with our Privacy Policy.

15. Governing Law

These terms are subject to applicable UK law and any mandatory consumer protections that apply to the transaction.

16. Contact Information

Fruitalicious
312 Morningside Road, Edinburgh EH10 4QH, United Kingdom
Phone: +44 131 629 2020
Email: support@fruitalicious.shop
Website: https://fruitalicious.shop