Return and Refund Policy

Last Updated: 12 October 2026

Fruitalicious aims to provide fresh produce and handle customer concerns fairly. This policy explains how to report spoiled, damaged, incorrect, or misdescribed fruit and how refund requests are handled.

1. Fresh and Perishable Products

Fresh fruit is perishable and may deteriorate naturally over time.

Please inspect your order promptly after delivery. If a product arrives spoiled, mouldy, damaged, incorrect, or materially different from its description, contact us as soon as possible.

Prompt reporting helps us assess the condition of perishable goods and investigate the issue.

2. How to Report a Problem

To report a problem with your order:

  1. Email support@fruitalicious.shop or call +44 131 629 2020.
  2. Provide your order number and identify the affected product.
  3. Describe the issue, including when it was discovered.
  4. Where possible, provide clear photographs of the affected product and its packaging.
  5. Follow the instructions provided by our customer support team.

Please do not send perishable products back without first contacting us and receiving instructions.

3. Damaged, Spoiled, Incorrect, or Misdescribed Products

If an order arrives damaged, spoiled, incorrect, or materially different from its description, we will review the issue and explain the available resolution.

Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, refund, or another legally required resolution.

We will not refuse a valid consumer claim merely because the product is perishable.

4. Change-of-Mind Requests

Because fresh fruit is perishable, change-of-mind cancellation and return rights may differ from those applying to non-perishable products.

We assess change-of-mind requests in accordance with applicable law and the circumstances of the order. We do not promise that every perishable product can be returned simply because a customer changes their mind.

This policy does not remove any statutory cancellation rights or consumer remedies that apply to a particular purchase.

5. Refunds

If a refund is approved, we will explain the refund method and any applicable next steps.

Refunds will generally be issued to the original payment method where practicable, subject to applicable law and payment-provider procedures.

Where UK law specifies a refund deadline, we will comply with that requirement.

The time required for funds to appear in your account may depend on your bank or payment provider.

6. Replacements

Where appropriate and available, we may offer a replacement for an affected product.

Any replacement will be arranged with the customer, taking into account product availability, delivery arrangements, and applicable consumer rights.

A replacement will not be imposed instead of a refund where the customer is legally entitled to a refund.

7. Return Shipping and Collection

Fresh fruit should not be returned without prior instructions.

Where a return or collection is appropriate, we will explain the arrangements. Any costs associated with a valid consumer remedy will be handled in accordance with applicable law.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Because fresh fruit is perishable, the order may already be prepared for fulfilment. We will explain the available options in accordance with applicable cancellation rights and the circumstances of the order.

9. Your Consumer Rights

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded or restricted under applicable UK consumer law.

The Consumer Rights Act 2015 provides protections for goods that do not conform to the contract. The rules governing cancellation of online purchases also contain exceptions for certain perishable goods.

Whether a cancellation right or remedy applies depends on the nature of the product and the circumstances of the purchase.

10. Contact Us

For return, refund, or product-quality enquiries:

Fruitalicious
312 Morningside Road, Edinburgh EH10 4QH, United Kingdom
Phone: +44 131 629 2020
Email: support@fruitalicious.shop
Website: https://fruitalicious.shop