This Payment Policy explains the payment methods and payment-related conditions for purchases from Fruitalicious.
1. Accepted Payment Methods
The payment methods identified for our store are:
- Visa
- Mastercard
- PayPal
Available options are displayed during checkout. Customers should confirm that their preferred payment method is available before completing an order.
2. Product Prices and Currency
Product prices and the applicable currency are displayed on our website or during checkout.
Any applicable taxes or additional charges must be disclosed before an order is confirmed. The final amount payable should be clear before the customer completes checkout.
We aim to ensure that advertised prices are consistent with the prices charged at checkout.
3. Payment Processing
Payment processing depends on the selected payment method and checkout system.
Payment must be authorised before an order is processed where required by the payment provider.
If payment is declined or fails, the order may not be processed until the issue is resolved.
4. Payment Security
Payments are processed through the payment services made available at checkout.
Customers should use the official checkout and payment-provider interfaces. Do not share passwords, one-time verification codes, or full payment-card details through email or telephone.
The handling of payment information depends on the payment gateway and website configuration.
5. Failed or Unrecognised Transactions
If you believe a payment failed incorrectly, was processed more than once, or was made without your authorisation, contact us promptly.
Please provide your order number and relevant transaction details without sharing your full card number or security code.
We will review the information and advise on the appropriate next steps.
6. Refunds
Approved refunds will generally be returned to the original payment method where practicable, subject to applicable law and payment-provider procedures.
The time required for a refund to appear in your account may vary depending on your bank or payment provider.
For information about product-quality complaints and refunds, please read our Return and Refund Policy.
7. Pricing Errors
If a genuine pricing or technical error is identified, we will investigate and contact affected customers as appropriate.
Any cancellation, payment correction, or refund will be handled in accordance with applicable law.
8. Contact Us
For payment-related questions, contact:
Fruitalicious
312 Morningside Road, Edinburgh EH10 4QH, United Kingdom
Phone: +44 131 629 2020
Email: support@fruitalicious.shop
Website: https://fruitalicious.shop