Privacy Policy

Last Updated: 12 October 2026

Fruitalicious respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and disclosed when you visit https://fruitalicious.shop or purchase products from our fruit shop.

1. Business Information

Business Name: Fruitalicious
Address: 312 Morningside Road, Edinburgh EH10 4QH, United Kingdom
Phone: +44 131 629 2020
Email: support@fruitalicious.shop
Website: https://fruitalicious.shop

2. Information We Collect

Depending on how you interact with our website, we may collect:

  • Your name, email address, telephone number, billing address, and delivery address.
  • Order details, including the fruit and other products purchased, quantities, prices, and order history.
  • Payment status and transaction references supplied by payment providers.
  • Information you provide when contacting customer support or reporting damaged, spoiled, or incorrect products.
  • Technical information, including IP address, browser type, device information, and website activity, where collected.
  • Cookie and similar technology information, where applicable.

We aim to collect information reasonably necessary to process orders, arrange deliveries, provide customer support, and meet legal obligations.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.
  • Arrange delivery of fresh fruit and other products.
  • Send order confirmations and delivery updates.
  • Respond to questions about product quality or freshness.
  • Handle complaints, refunds, and other appropriate remedies.
  • Protect our website and help prevent fraudulent transactions.
  • Maintain business records and comply with legal obligations.
  • Improve website functionality and customer experience.
  • Send marketing communications where permitted by law.

You may unsubscribe from marketing communications using an available unsubscribe facility or by contacting us.

4. Payment Information

The payment methods identified for our store are Visa, Mastercard, and PayPal, subject to availability at checkout.

Payments may be processed by the relevant payment provider. The handling of payment-card details depends on the payment service and checkout configuration.

Customers should review the relevant payment provider’s privacy information for details about its processing of personal information.

5. Cookies, Analytics, and Advertising

Our website may use cookies or similar technologies for essential website functions, shopping-cart operation, security, analytics, and advertising, depending on the services enabled.

Where applicable, these technologies may collect information about how visitors interact with our website.

We will provide appropriate information and consent controls where required by applicable law. Our disclosures must reflect the technologies actually used on the live website.

6. Sharing Personal Information

We may share relevant information with service providers where necessary to operate our business, including payment processors, delivery providers, website service providers, customer support systems, and analytics or advertising providers where used.

We may also disclose information where required or permitted by law.

7. International Data Transfers

Some service providers may process or store personal information outside the United Kingdom. Where this occurs, we will take the steps required by applicable data-protection law.

8. Data Security and Retention

We take reasonable steps appropriate to our operations to protect personal information against unauthorised access, loss, misuse, or disclosure.

Information is retained for as long as reasonably necessary for order administration, accounting, dispute resolution, and legal obligations.

No online transmission or storage method can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable law, you may have rights to request access to personal information, correct inaccurate information, request deletion, object to certain processing, or make a privacy complaint.

We will handle requests in accordance with applicable data-protection law and may need to verify your identity before responding.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy when our services, business practices, or legal obligations change. The latest version will be published on our website.

12. Contact Us

For privacy questions, requests, or complaints, contact:

Fruitalicious
312 Morningside Road, Edinburgh EH10 4QH, United Kingdom
Phone: +44 131 629 2020
Email: support@fruitalicious.shop
Website: https://fruitalicious.shop