Return & Refund Policy

Last Updated: August 17, 2026

At Fruitalicious, we sell fresh food, fruit, vegetables, groceries, and other food products. Because many of our products are fresh or perishable, our return and refund policy is different from that of a standard retail store.

1. Fresh and Perishable Food

For food safety and hygiene reasons, we generally do not accept returns of fresh, perishable, or opened food products once they have been delivered.

Please check your order as soon as possible after delivery and contact us promptly if there is a problem.

2. Damaged, Spoiled, or Incorrect Items

If you receive an item that is:

• Damaged during delivery

• Spoiled or unsuitable for consumption

• Significantly different from what you ordered

• Missing from your order

please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

• Your order number

• The name of the affected product

• A description of the problem

• Clear photographs of the product and packaging, where applicable

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

3. Refunds

If your refund is approved, the applicable amount will generally be refunded to the original payment method used for the purchase.

Refund processing times may vary depending on your bank or payment provider.

4. Missing Items

If an item is missing from your order, please contact us promptly.

After verifying the issue, we may provide a replacement or refund for the missing item.

5. Change-of-Mind Returns

Due to the nature of fresh and perishable food products, we generally do not accept change-of-mind returns for food items.

For non-perishable products, return eligibility may depend on the product and its condition. Please contact us before sending anything back.

6. Product Quality

Fresh produce naturally varies in size, colour, shape, ripeness, and appearance. These natural variations do not necessarily mean that a product is defective.

We aim to select and prepare products with reasonable care and quality.

7. Food Safety

If you believe a food product may be unsafe or unsuitable for consumption, do not consume it. Contact us promptly with your order details and information about the issue.

8. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any rights or remedies you may have under applicable consumer protection laws.

9. How to Contact Us

For return or refund enquiries, please contact:

Fruitalicious
312 Morningside Rd
Edinburgh EH10 4QH
United Kingdom

Phone: +44 131 629 2020
Email: support@fruitalicious.shop
Website: fruitalicious.shop

We aim to respond to customer enquiries within 24 hours.